Help Center
Frequently Asked Questions
Quick answers about delivery, returns, authenticity, payments, and shopping from Easy Pharmacy in the UAE.
Are the products original and authentic?
Yes, absolutely. All products are 100% original, genuine, and sourced directly from licensed and authorized distributors in the UAE. We do not sell fake, duplicate, or grey-market items. Your health and safety are our top priority.
Will I receive my products altogether?
While we aim to ship all products in your order together, this may not always be possible due to product characteristics or availability. We will contact you if there is a partial delivery.
How can I get a refund for my cancelled order?
A refund will be automatically initiated when your order is cancelled by Easy Pharmacy Online or when you have initiated the cancellation. Refunds are also processed if an order or payment is unsuccessful. You will be notified by email once the refund is completed. For credit or debit card transactions, refunds are returned to the respective card and may take up to 15 business days depending on the bank. Read our Refund & Return Policy for full details.
What is the return policy?
Eligible unopened products may be returned within 72 hours of purchase in their original packaging with the original price tags and labels. An AED 25 return collection fee applies to eligible customer-requested returns and may be deducted from the refund. No return fee applies if the item received is damaged, defective, or incorrect. Some hygiene-sensitive, intimate, personal-care, baby-feeding, opened, used, or temperature-sensitive products cannot be returned where restricted by applicable requirements. Read the full Refund & Return Policy.
Is there a fee for returning an item?
An AED 25 return collection fee applies to eligible customer-requested returns and may be deducted from the refund. This fee does not apply when the product delivered is damaged, defective, or incorrect. Return eligibility and exclusions still apply.
How can I pay for my order?
Orders are currently paid by Cash on Delivery. An AED 10 Cash on Delivery service fee is charged once per order only when the order subtotal is below AED 100. Orders of AED 100 or more have no COD service fee.
Is there a minimum order?
There is no minimum order value. UAE shipping and handling are free. An AED 10 Cash on Delivery service fee is charged once per order only when the order subtotal is below AED 100. Orders of AED 100 or more have no COD service fee.
When does the Cash on Delivery service fee apply?
An AED 10 Cash on Delivery service fee is charged once per order only when the order subtotal is below AED 100. Orders of AED 100 or more have no COD service fee. Orders with a subtotal of AED 100 or more do not incur this small-order COD service fee. UAE shipping and handling remain free.
How do I make a purchase?
Browse products through popular categories or use the search bar, open the products you like, add them to cart, then proceed to checkout.
How much is the shipping cost?
UAE shipping and handling are free on every order. An AED 10 Cash on Delivery service fee is charged once per order only when the order subtotal is below AED 100. Orders of AED 100 or more have no COD service fee.
What will happen if I missed the delivery?
If there is no one at the delivery address, delivery can be rescheduled by contacting us on call or WhatsApp at +971 56 190 7510. We will reattempt delivery, after which we may cancel the order if there is no response.